Policies
JEWELRY
All sales are final. There are no return options available.
Jewelry may be repaired if broken, upon request, for an additional fee. Jackpot Jewels will only fix jewelry from our store.
All items purchased as ready-to-ship pieces will ship in 1-2 business days. All made-to-order pieces will ship in 1-3 weeks.
Jackpot Jewels is not responsible for any incorrect address information. If an order is returned due to an incorrect address, a reshipping fee will apply.
Jackpot Jewels is not responsible for any length or sizing errors made on your behalf.
Slight variations in size, design, and stone variation are to be expected.
CLOTHING
An order cannot be canceled or changed once it is placed.
How to make a return--- **Instagram and Facebook's generic return policy does NOT apply. We handle returns/exchanges through our store policies.
To start your return, you MUST email us to request a return, including your order number, the items you're returning, and the reason. ORDER ISSUES/RETURN REQUESTS MUST BE EMAILED! SOCIAL MEDIA MESSAGES ARE FORBIDDEN. Contact us at jackpotjewels1@gmail.com. Any items that are sent to us without first requesting a return will not be accepted, and item(s) will not be sent back to you. Please wait for an email response approving the return before shipping any items back.
Returns: Item(s) that qualify for return may be returned within 10 days of the delivery date for STORE CREDIT ONLY. Shipping costs are not included in a store credit refund. A tracking number for your return package must be sent via email within the 10 days return time period for your item(s) to qualify for a return.
-TAGS MUST BE ATTACHED.
-ITEM MUST BE UNDAMAGED/UNWORN. IF YOUR ITEMS ARE RECEIVED BY US WITHOUT TAGS AND ARE DAMAGED/WORN, THEY WILL NOT BE SENT BACK TO YOU, AND NO STORE CREDIT WILL BE APPLIED.
-We are not responsible for any changes that may occur during the care process of your items. (Any discoloring/shrinkage/tears/rips while washing/drying/wearing)-Not a reason for a return/refund/exchange
**Christmas gift purchases have an extended return time period. Orders placed on or after black friday are eligible for return until January 10**
Return Address: Taylor Ploen
3306 Lincoln Way
Ames, IA 50014
- Customer is responsible for all return shipping costs.
- Customer is responsible for providing new packaging to ship the return in. Any packages shipped back that are ribbed or torn, causing items to be damaged, will NOT qualify for a full refund/exchange.
- Please send return package tracking to jackpotjewels1@gmail.com. Please include your order's packing slip with the returning item highlighted or circled, and the reason for return.
- Jackpot Jewels will send you a gift card via email with your store credit once your return is approved.
Damaged Item(s)- If you received a damaged/defective item(s) in your order, you have 3 days from the date of delivery to email jackpotjewels1@gmail.com with pictures of your damaged/defective item(s) for a replacement/refund to be considered. We will do our best to make it right. If the solution results in a refund/exchange, the customer will have 3 days from the date of the solution to ship the item back.
Exchanges- Jackpot Jewels does not guarantee exchanges due to our limited number of inventory and quantities, therefore we cannot promise your needed size will be in stock. Exchanges ARE acceptable. Please feel free to send an email to jackpotjewels1@gmail.com, and we can verify that we have the size you need in stock and can hold the item for you until we receive your return. Once your return is approved, we will send an invoice for shipping cost + any cost difference that may be applied and get your exchange item shipped asap.
REMINDERS: Jackpot Jewels is NOT responsible for the following-
-Packages shipped to the wrong address. ALWAYS double-check that your address is correct. The address we see is the address we ship to. If the wrong address is provided, it will be the customer's responsibility for the cost of the new shipping label.
-Any item(s) that become damaged after the tags are removed and item(s) that have been worn/washed.
-Any shipping delays caused by the carrier. Once your package arrives at the carrier, it is out of our control. It is the customer's responsibility to contact USPS for more information on a delayed/lost/stolen package.
-Stolen packages. Jackpot Jewels is not responsible for where the carrier delivers/leaves packages. If a customer believes their package was stolen, it is the customer's responsibility to file a claim through USPS. Refunds are not issued for packages believed to be stolen.